Privacy Policy

NOTE: This translation is shown for your convenience only. The Chinese version, which you can find here, is legally binding.

Effective Date: April 1, 2026
Last Updated: April 1, 2026

I. Introduction and Scope of Application

This Policy is formulated by the developer of Balsa Download Manager (hereinafter referred to as "we") and applies to the collection, use, storage, sharing and other behaviors of personal information involved when you download, install, register and use the Balsa Download Manager app and related services.

Your use of this app indicates that you have read, understood and agreed to all the contents of this Policy.

II. Information We Collect or Use

2.1 Information You Voluntarily Provide

2.1.1 Information required to create download tasks: download links, task names, task configurations, storage configurations, etc.

This information is used to create download tasks. When you do not enable multi-device synchronization, we only use such information on your device. If you enable multi-device synchronization, such information will be subject to necessary encryption (such as end-to-end encryption technology) to make it inaccessible to the server.

2.1.2 Information required to establish synchronization: device name, device type, etc.

This information is used to establish multi-device synchronization. We only collect and use this information when you enable multi-device synchronization. Such information is only accessible to the server when you first join the synchronization group, and the information generated or changed during subsequent use will be subject to necessary encryption (such as end-to-end encryption technology) to make it inaccessible to the server.

2.1.3 Error reports you voluntarily submit: basic device information, all in-app data, app logs, etc.

This information is used to diagnose app errors and improve user experience. This function is only manually triggered by you and transmitted by yourself. This function will collect all the above-mentioned information, and the information is accessible to your transmission target.

2.2 Automatically Collected Information

2.2.1 Device information: device model, device type, etc.

This information is used for necessary compatibility testing within the app. We only use such information on your device.

2.2.2 Variable device unique identifiers: Android ID, file system ID, etc.

This information is used to protect the synchronization credentials you have established from being stolen. We only use such information on your device.

2.2.3 Device MAC address.

This information is used to provide you with remote network wake-up service. We only collect and use this information when you enable multi-device synchronization. Such information will be subject to necessary encryption (such as end-to-end encryption technology) to make it inaccessible to the server.

2.2.4 Basic network access address: IP address, etc.

This information is necessary for establishing network connections. We collect and store such information on the server to prevent unauthorized access.

2.3 Cookies

When establishing multi-device synchronization, we will use a small data file to store your synchronization credentials.

III. Information Sharing, Transfer and Public Disclosure

We will not share, sell or transfer your information except in the following cases:

• Obtain your explicit consent in advance;
• In accordance with laws and regulations or mandatory administrative or judicial requirements;

IV. Information Storage and Protection

Your data is stored on servers in Mainland China. We will take necessary encryption technologies to protect your data from being accessible to third parties during transmission and storage.

V. Contact Us

See Contact Us.